New Seasons Market

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New Seasons Market

Type	Grocer
Founded	1999
Headquarters	Portland metropolitan area
Key people	Brian Rohter, CEO; Lisa Sedlar, president
Industry	retail sales
Products	local and sustainable food, conventional foods and homegoods.
Employees	about 1500 as of September, 2006
Website	www.newseasonsmarket.com

New Seasons Market is a chain of privately-owned neighborhood grocers operating in the Portland Metro area of Oregon. Founded by three families and 50 of their friends in 1999, the chain currently operates nine stores in Portland, Hillsboro, Beaverton, Happy Valley and Lake Oswego with a new store under construction in Beaverton's Progress Ridge neighborhood. Many of the products offered are organic and produced locally in the Pacific Northwest. The grocer differs from most grocers by offering natural and conventional products side by side.

[edit] Neighborhoods

New Seasons Market emphasizes the idea of a neighborhood grocery store in part by naming their stores after the neighborhood in which they reside and reflecting the neighborhood in the stores' design and decor. Job fairs are held in new stores' neighborhoods in an effort to recruit current members of the community to work in the store.

Arbor Lodge is located in North Portland. Built from the ground up in 2005, Arbor Lodge is located right next to the Yellow line MAX. At N. Rosa Parks Way and Interstate Avenue.

Cedar Hills is located in a former roller skating rink at Cedar Hills Crossing shopping center. Opened in 2006.

Concordia in Northeast Portland, is located near Concordia University in the neighborhood by the same name. Constructed and opened in 2001.

Happy Valley is located in a blossoming suburb east of Portland. Opened 2007.

Mountain Park opened in 2006 at a long-disused Thriftway in the Portland suburb of Lake Oswego.

Orenco Station located in Hillsboro is part of a recent development near the Westside MAX.

Progress Ridge currently under construction in new shopping center at the intersection of Horizon Blvd. & Barrows Rd. in Beaverton, and is scheduled to open in 2009.

Raleigh Hills is New Seasons Market's first store, opened in 1999, in a former Kienow's grocery.

Seven Corners opened in 2004 in a heavily remodeled Apple grocery and laundromat. Located in Southeast Portland at the seven corners formed by the neighboring Ladd's Addition.

Sellwood , New Seasons Market's second store, on the corner of the Sellwood antique district. The building used to house a Piggly Wiggly, as portrayed within the paint of the store's inside.

[edit] The Fine Print

New Seasons Market's commitment to being the friendliest store in town has led to the creation of a pledge on the side of their stores, known as The Fine Print.

"Open the Next Register" Policy More than two people in line? We'll open another checkstand right away.
"Staffing" Policy Hire people who really mean it when they say "have a nice day." Treat them as well as we want them to treat you.
"Helping You Find It" Policy We'll escort you to the spot (unless you just want directions).
"Product Returns" Policy If it's not exactly what you want or if you don't like it for any reason, bring it back for a no-hassle return. We'll replace it or refund your money with a smile. We promise.
"Eating in Store" Policy Go for it. Enjoy yourself. Pay for it on your way out.
"Discount" Policy Senior discount every Wednesday; 10% off almost everything for those 65 or better.
"You Break It" Policy If you break it . . . don't worry. Accidents happen.
"Problems" Policy We have, find, and make solutions. Visit the Solutions Booth at the front of the store.
"Special Requests" Policy "Yes"
"Squeaky Wheel" Policy Our shopping carts will be oiled and maintained so they don't drag, squeak or otherwise annoy you.