Hotels.com
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Hotels.com is an operating company of Expedia, Inc. that provides reservation services for hotel rooms and other places to stay.
The company was founded in Dallas, TX in 1991 as Hotel Reservations Network (HRN) by Dave Litman and Bob Diener as a toll-free telephone service, offering consumers a one-stop source for discounted hotel rooms in major cities. In 2002 HRN introduced Hotels.com and the brand 1-800-2-Hotels.
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[edit] Affiliations
Hotels.com and Hotels.ca both share the same personnel. There is a telephone sales team as well as a customer support team in the US, however in Canada there is only a sales team ( arvato services ). All french calls, are directed to the Canadian site, be they dot com or dot ca accounts.hi
[edit] Lack of French Support
In the US locations there is a full team of sales and support, but french agents working for hotels.ca are currently only trained in sales. A french only customer wanting to change an existing reservation currently has no department who can assist them, short of having a french agent call the US location and translate for them.
[edit] Systems
Hotels.com telephone agents book travel using WSE (Web Sales Entry), a program also used by Entertainment.com.
