Call recording software
From Wikipedia, the free encyclopedia
Call recording software or call logging software allows a party to record a telephone converstation, either PSTN or VoIP to a digital file format, usually in wav or mp3.
[edit] Considerations
Most call recording software applications rely on an analogue signal via either a call recording adapter or a telephony board.
Digital lines cannot be recorded unless a method is supplied with a digital PBX that can process the proprietary signal (usually a conversion box) before being channeled to a computer for recording. Alternatively a hardware adapter can be used on a telephone handset as the digital signal is converted at that point to analogue.
Recording mobile phone calls also requires a hardware adapter connected to the handset.
VoIP Recording is usually restricted to streaming media recorders or software developed by the softphone or IP PBX creator.
In nearly all cases hardware is required.
[edit] Call Recording Software List
| Program | Owner | Operating systems | License | VoIP/Analog/Digital | Other capabilities | Latest release |
|---|---|---|---|---|---|---|
| Encore | CRC | Windows | Closed | VoIP/Analog/Digital | Quality Management & Liability Recording. Surveys. | v2.2 |
| XTR | XTR Digital | Windows | Closed | Analog/Digital | Caller ID, FTP/Lan/Email storage, voice activated recording, continuous recording. | v3.00 |
| TRx | NCH Swift Sound | Windows, Mac | Closed | Analog/Digital | 1 Line Recorder. | v4.11 |
| VRS | NCH Swift Sound | Windows | Closed | Analog/Digital | Voice activated recording. | v5.09 |
