Vikipedi:OTRS
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OTRS (in the context of Wikipedia) refers to the people and software that surround the handling of email sent to the Wikimedia Foundation. The software used for the processing of such mail is the Open Ticket Request System, which provides an organized way for multiple people to categorize and respond to email.
As of July 2006,Şablon:Update after approximately 200 emails per day are received, about half of them in English. The contents of emails sent to the OTRS addresses are confidential. OTRS is crosswiki; for more information, see OTRS and Info-en mission.
[değiştir] Dispute resolution
If you disagree with a change made to an article where an OTRS ticket is used as the only reason, please e-mail the OTRS volunteer or contact a person listed on the list of OTRS volunteers to start a review. Do not undo the change until discussion has concluded. The OTRS volunteer is likely in possession of confidential information that should not be published on a public site.
OTRS volunteers may edit articles in the course of replying to emails. Such edits usually involve the removal of vandalism or unsourced derogatory assertions. Less frequently, OTRS volunteers handle copyright infringement complaints using one of the standard processes, or delete personal information from article histories.
The confidential nature of such emails makes normal wiki-based dispute resolution processes difficult, and often impracticable in many cases. This doesn't mean that OTRS volunteers can take arbitrary actions. The cautionary note at the top of this section ensures that disputed OTRS edits are subject to review. OTRS volunteers are ultimately subject to the communications committee and, as Wikipedia editors, to the Arbitration Committee through the normal processes of dispute resolution. OTRS access is "not a badge".
To facilitate peer review, OTRS volunteers should reference the ticket number when citing OTRS as a reason for an action.
[değiştir] Contacting OTRS
If you need to get in touch with the OTRS volunteers to report a problem with Wikipedia content, please see Wikipedia:Contact us.
